Support | Industrial Ethernet Switch | POE Solutions | PROSCEND

With customer-oriented support services, Proscend is dedicated to providing a variety of LTE, xDSL, and SHDSL products and solutions to ensure customer satisfaction and fulfill expectations of our global partners. PROSCEND is a high-quality IoT Management System, Industrial Cellular Router, Industrial 5G Cellular Router, Industrial 4G LTE Cellular Router, Dual SIM Cellular Router, Outdoor Cellular Router, Industrial Ethernet Extender, Industrial Ethernet Switch, VDSL2 SFP Modem, Power over Ethernet manufacturer from Taiwan since 1999. Proscend Communications Inc. was founded in 1999 and is located at the Hsinchu Science Park, a well-known high-tech park in Taiwan. Our mission is to design, develop, manufacture, and market innovative broadband products of networking. PROSCEND not only enables customers with mission-critical Internet of Things (IoT) connectivity products, services, and solutions, but also provides a network and device management platform to ensure reliable Internet and secure data in demanding environments for deployments of any size, anywhere.

sales@proscend.com

Your Industrial IoT Partner

Support | Industrial Ethernet Switch | POE Solutions | PROSCEND

Best technical support is the core value of Proscend. | Designed for mission-critical communications, Internet of Things (IoT), and Industrial IoT solutions.

Best technical support is the core value of Proscend.

Support

Technical Support and After Service

With customer-oriented support services, Proscend is dedicated to providing a variety of LTE, xDSL, and SHDSL products and solutions to ensure customer satisfaction and fulfill expectations of our global partners.


Product Warranty

● DOA (Dead on Arrival)
Within 90 days from the date of shipment, the product has been confirmed as a defective product that cannot be turned on or otherwise cannot be operated properly.

● RMA (Return Merchandise Authorization)
Defective product after the product has been in warranty for more than 90 days from the date of shipment.

Service Policy

● DOA product: Proscend will provide a free new product exchange, and the cost of returning and shipping the product to the client will be borne by Proscend.

● RMA product within warranty period: Proscend will provide free repair service. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is borne by Proscend.

● RMA product exceed warranty period: Proscend will provide paid repair services. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is also at your own expense.

RMA Service

Regarding all products manufactured and sold by our company, we are responsible for assisting in free repair, renewal or replacement services in accordance with the warranty terms and during the warranty period due to material defects or functional damage under normal use conditions. If you have a repair request, please fill out the RMA application/repair list.

Proscend embarks on testing and repair operations and should return the RMA product within 14 working days after confirmation. If we are unable to comply on time, you will be notified in advance.

After the repair is completed, the repaired product will be returned according to the address filled in by the customer on the RMA application / repair order.

Support | Industrial Ethernet Switch | POE Solutions | PROSCEND

Based in Taiwan since 1999, Proscend Communications Inc. has been a 5G, LTE, DSL, SHDSL hardware manufacturer and networking solutions provider. Its main networking products include, outdoor 5G cellular routers, Ethernet switches, IoT devices, industrial grade Ethernet extenders, DSL SFP modems, industrial 5G edge AI gateways and port PoE switches. The company has teamed up with its global partners and has been awarded with projects from Japan Railways, Paris Metro, and electrical substations in Germany.

Proscend Communications Inc. was founded in 1999 and is located at the Hsinchu Science Park, a well-known high-tech park in Taiwan. Our mission is to design, develop, manufacture, and market innovative broadband products of networking. PROSCEND not only enables customers with mission-critical Internet of Things (IoT) connectivity products, services, and solutions, but also provides a network and device management platform to ensure reliable Internet and secure data in demanding environments for deployments of any size, anywhere.

PROSCEND has been providing customers with high quality IoT connectivity devices and IoT solutions since 1999, with both advanced technology and 25 years of experience, PROSCEND ensures that each customer's requirements are met.