Support / Designet for M2M, Internet of Things (IoT), Industrial IoT og Smart Cities applikasjoner.

Med kundeorienterte støttetjenester er Proscend dedikert til å tilby en rekke LTE-, xDSL- og SHDSL-produkter og løsninger for å sikre kundetilfredshet og oppfylle forventningene til våre globale partnere.

sales@proscend.com

Din industrielle IoT -partner

Support

Best technical support is the core value of Proscend.

Support

Technical Support and After Service

With customer-oriented support services, Proscend is dedicated to providing a variety of LTE, xDSL, and SHDSL products and solutions to ensure customer satisfaction and fulfill expectations of our global partners.


Product Warranty

● DOA (Dead on Arrival)
Within 90 days from the date of shipment, the product has been confirmed as a defective product that cannot be turned on or otherwise cannot be operated properly.
 
● RMA (Return Merchandise Authorization)
Defective product after the product has been in warranty for more than 90 days from the date of shipment.

Service Policy

● DOA product: Proscend will provide a free new product exchange, and the cost of returning and shipping the product to the client will be borne by Proscend.
 
● RMA product within warranty period: Proscend will provide free repair service. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is borne by Proscend.
 
● RMA product exceed warranty period: Proscend will provide paid repair services. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is also at your own expense.

RMA Service

Regarding all products manufactured and sold by our company, we are responsible for assisting in free repair, renewal or replacement services in accordance with the warranty terms and during the warranty period due to material defects or functional damage under normal use conditions. If you have a repair request, please fill out the RMA application/repair list.
 
Proscend embarks on testing and repair operations and should return the RMA product within 14 working days after confirmation. If we are unable to comply on time, you will be notified in advance.
 
After the repair is completed, the repaired product will be returned according to the address filled in by the customer on the RMA application / repair order.

    Industrielle Ethernet -nettverksprodukter og industrielle IoT -løsninger | FREMTID

    PROSCEND er et kundesentrert og teknologiorientert kommunikasjonsselskap som aktivt spiller sin rolle i å koble verden. Når det gjelder erfaring med kablet og trådløst nettverk i industriell/kommersiell klasse, er PROSCEND forpliktet til å utvikle ikke bare nyskapende xDSL-produkter, men også toppmoderne Long Term Evolution (LTE) applikasjoner og Intelligent Network Management System.

    PROSCEND har tilbudt kundene høykvalitets Industrial Ethernet og Internet of Things (IoT) produkter og løsninger siden 1999, både med avansert teknologi og 25 års erfaring. PROSCEND sikrer at hver enkelt kundes krav blir oppfylt.