Support
Technical Support and After Service
With customer-oriented support services, Proscend is dedicated to providing a variety of LTE, xDSL, and SHDSL products and solutions to ensure customer satisfaction and fulfill expectations of our global partners.
Product Warranty
● DOA (Dead on Arrival)
Within 90 days from the date of shipment, the product has been confirmed as a defective product that cannot be turned on or otherwise cannot be operated properly.
● RMA (Return Merchandise Authorization)
Defective product after the product has been in warranty for more than 90 days from the date of shipment.
Service Policy
● DOA product: Proscend will provide a free new product exchange, and the cost of returning and shipping the product to the client will be borne by Proscend.
● RMA product within warranty period: Proscend will provide free repair service. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is borne by Proscend.
● RMA product exceed warranty period: Proscend will provide paid repair services. The cost of shipping RMA back to Proscend is the responsibility of your customer, and the cost of shipping the RMA back to the client is also at your own expense.
RMA Service
Regarding all products manufactured and sold by our company, we are responsible for assisting in free repair, renewal or replacement services in accordance with the warranty terms and during the warranty period due to material defects or functional damage under normal use conditions. If you have a repair request, please fill out the RMA application/repair list.
Proscend embarks on testing and repair operations and should return the RMA product within 14 working days after confirmation. If we are unable to comply on time, you will be notified in advance.
After the repair is completed, the repaired product will be returned according to the address filled in by the customer on the RMA application / repair order.